
"Training needs to be relevant; it needs to be as close to real-life scenarios as possible"
- Moses

MOSES JAXON'S RESUME
TECHNICAL LEARNING SPECIALIST
AT HD SUPPLY
April 2020 - Present
Design, maintain, optimize new and existing training curriculum
Manage the internal Learning Management System, course enrollments and completions
Proactively identify and close learning gaps by storyboarding, designing, developing, implementing and evaluating training materials to include, learning videos, e-learning modules, voice-overs, infographics, SOPs, or quick reference guides
Continuous application of project management, planning, and organizational skills
CONTACT CENTER TRAINER AT HD SUPPLY
Nov 2017 - April 2020
Designed over 12 e-learning and video content and facilitated over 1000 hours of instructor-led courses
Created a “Training Environment” of a portion of SAP which helped improve the quality of new hire training classes
Developed new training materials including SOPs and QRGs and maintained existing training documents
Conduct needs analysis to locate training needs and use instructional design and adult learning principles to create learning materials
Proficiency in training and content development systems such as LMS, SharePoint, Articulate Products, Adobe Products, Windows Movie Maker, Apple iMovie, Microsoft Products including Office 365, and Perfect Compliance (I-9)
SR. CREDIT AND COLLECTIONS ASSOCIATE AT HD SUPPLY
Nov 2012 - Nov 2017
Established the Fraud Prevention processes and SOPs which greatly improved an area of the organization and significantly decreased financial losses due to fraudulent activity
Monitor/manage collections and consistently provide excellent customer experiences to over seven of the largest HD Supply FM hospitality portfolios consisting of over 3,000 accounts using various computer systems
Received over 20 achievement awards covering the following categories: Spirit Awards, Credit Star of the Month, Top Performer, Highest Calls, Highest Pending Order Audits, Lowest A/R over 30, Lowest After Call & Personal
ADDITIONAL EXPERIENCE
June 2003 - Nov 2017
11/2010 - 11/2012: Held a call center, customer care position while at Interline Brands
04/2008 - 03/2009: Worked with the San Diego Police Department as a Police Officer Trainee. I attended and graduated from the strenuous six-month police academy and while in the field, I documented over 120 crime and incident reports that required high levels of attention to detail
06/2003 - 04/2008: Worked in the Debt Collections and Customer Care fields within a Call Center environment
TRAINING AND EDUCATION
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Bachelor's of Arts in Instructional Design
2016 - 2021
HD SUPPLY
2012 - Present
Completed over 30 hours of personal development training covering topics such as Effective Communication, DISC Assessment, Leadership Development, and Instructional Design