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Teacher with Tablet

"Training needs to be relevant; it needs to be as close to real-life scenarios as possible"

- Moses

Moses Pic 2020.jpg

MOSES JAXON'S RESUME

TECHNICAL LEARNING SPECIALIST
AT HD SUPPLY

April 2020 - Present

  • Design, maintain, optimize new and existing training curriculum

  • Manage the internal Learning Management System, course enrollments and completions

  • Proactively identify and close learning gaps by storyboarding, designing, developing, implementing and evaluating training materials to include, learning videos, e-learning modules, voice-overs, infographics, SOPs, or quick reference guides

  • Continuous application of project management, planning, and organizational skills

CONTACT CENTER TRAINER AT HD SUPPLY

Nov 2017 - April 2020

  • Designed over 12 e-learning and video content and facilitated over 1000 hours of instructor-led courses

  • Created a “Training Environment” of a portion of SAP which helped improve the quality of new hire training classes

  • Developed new training materials including SOPs and QRGs and maintained existing training documents

  • Conduct needs analysis to locate training needs and use instructional design and adult learning principles to create learning materials

  • Proficiency in training and content development systems such as LMS, SharePoint, Articulate Products, Adobe Products, Windows Movie Maker, Apple iMovie, Microsoft Products including Office 365, and Perfect Compliance (I-9)

SR. CREDIT AND COLLECTIONS ASSOCIATE AT HD SUPPLY

Nov 2012 - Nov 2017

  • Established the Fraud Prevention processes and SOPs which greatly improved an area of the organization and significantly decreased financial losses due to fraudulent activity

  • Monitor/manage collections and consistently provide excellent customer experiences to over seven of the largest HD Supply FM hospitality portfolios consisting of over 3,000 accounts using various computer systems

  • Received over 20 achievement awards covering the following categories: Spirit Awards, Credit Star of the Month, Top Performer, Highest Calls, Highest Pending Order Audits, Lowest A/R over 30, Lowest After Call & Personal

ADDITIONAL EXPERIENCE

June 2003 - Nov 2017

  • 11/2010 - 11/2012:  Held a call center, customer care position while at Interline Brands

  • 04/2008 - 03/2009: Worked with the San Diego Police Department as a Police Officer Trainee.  I attended and graduated from the strenuous six-month police academy and while in the field, I documented over 120 crime and incident reports that required high levels of attention to detail

  • 06/2003 - 04/2008:  Worked in the Debt Collections and Customer Care fields within a Call Center environment

TRAINING AND EDUCATION

UNIVERSITY OF ARIZONA GLOBAL CAMPUS

  • Bachelor's of Arts in Instructional Design

2016 - 2021

HD SUPPLY

2012 - Present

  • Completed over 30 hours of personal development training covering topics such as Effective Communication, DISC Assessment, Leadership Development, and Instructional Design

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